1 Introduction
1.1 This document (together with any documents referred to in it) tells you the terms and conditions (the ‘Conditions’) upon which we will sell the Goods to you. You may print a copy for future reference.
1.2 Business Day: a day other than a Saturday, Sunday, or public holiday when banks in London are open for business.
1.3 ‘Event Outside Our Control’ has the meaning given in clause 15.
1.4 ‘Goods’ means the goods listed on our website (‘the Website’) which we may supply.
1.5 Before confirming your order please read through these Conditions and in particular our cancellations and returns policy at clause 11 and limitation of our liability and your indemnity at clause 13.
1.6 By ordering any of the Goods, you agree to be legally bound by these Conditions. You will be unable to proceed with your transaction if you do not accept these terms and conditions.
2 About Us
2.1 This Website is owned and operated by Narke Ltd t/a Mossim (‘we’/‘us’/‘our’), a limited company registered in England and Wales under company number: 14305552.
2.2 Our registered office address is available on request.
2.3 Our email address is support@mossim.co.uk.
3 Overseas Orders
3.1 We may accept orders from individuals located outside the United Kingdom and ship overseas subject to you paying any additional shipping or postage costs.
3.2 We will inform you of any additional shipping or postage costs as soon as possible after you have placed the order. If you do not wish to pay these costs, you may cancel your order. If you wish to continue with the order, you must confirm to us that you will pay these additional costs within 7 days of us telling you what they will be. If we do not receive this confirmation from you within this time period, we will treat you as having cancelled your order.
3.3 Please note that when shipping products internationally, you should be aware that cross-border shipments are subject to opening and inspection by customs authorities.
3.4 If we agree to supply any goods ordered from the Website for delivery outside the United Kingdom, they may be subject to import duties and/or additional taxes or expenses incurred due to complying with foreign regulatory requirements or laws. You will be responsible for payment of any such duties and/or taxes in addition to our price and the cost of delivery. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office or taxation authority for further information before placing your order.
4 Eligibility To Purchase From The Website
To be eligible to purchase the Goods and lawfully enter into and form a contract with us, you must be 18 years of age or over.
5 Price
5.1 The prices of the Goods are quoted on the order page.
5.2 Prices and any other charges quoted on the order page are based on delivery of the Goods in the United Kingdom unless otherwise specified.
5.3 Prices quoted do not include the costs of delivery of the Goods. The costs of delivery of the Goods will be shown separately on the order page and added to the amount payable by you.
6 Payment
6.1 Payment can be made by any major credit or debit card.
6.2 By placing an order, you consent to payment being charged to your debit/credit card account as provided on the order form.
6.3 If you pay us by credit or debit card, we will take payment from your card for the Goods when we dispatch the Goods to you.
6.4 We shall contact you should any problems occur with the authorisation of your card.
7 Interest
7.1 Unless clause 7.2 applies, you must pay us interest on any amounts you owe us and fail to pay us on the due date at the rate of 3% a year above the base lending rate of Santander Plc from time to time, accruing daily from the due date until the date of payment, whether before or after judgment.
7.2 We will not charge you interest:
7.2.1 for the period of dispute in respect of an invoice that you dispute in good faith, provided you have advised us within a reasonable time of receiving it that you dispute it and your basis for disputing it.
8 Order Process and Formation of a Contract
8.1 Our Website, catalogue, and brochure merely illustrate our Goods and their packaging. Your computer may not accurately display the colours of the Goods. Although we aim to accurately depict our Goods and their packaging, there may be differences between the packaging and the colours of the Goods delivered to you and those shown on our Website and in our catalogue and brochure.
8.2 All orders are subject to acceptance and availability. If we are unable to supply you with the Goods in your order due to matters such as unavailability of stock, materials, key staff, or an Event Outside Our Control, we will notify you. We will not proceed with the order and will refund any sums you have paid us.
9 Delivery
9.1 The Goods will be delivered to you at the address you provided during the order process.
9.2 Any dates quoted for delivery of the Goods are approximate only.
10 Risk and Title
10.1 The Goods will be at your risk from the time of delivery.
10.2 Ownership of the Goods will only pass to you when we receive full payment of all sums due in respect of them including the cost of delivery.
11 Cancelling Your Contract and Returns
11.1 You may cancel your order for the Goods by notifying us of your decision to cancel at any time prior to us sending you a Confirmation Notice.
11.2 The ‘Cancellation Period’ means the period between the date we send you a Confirmation Notice and the expiry of 14 calendar days after the day you receive the Goods.
11.3 Our return address will be provided upon request or in order confirmation emails.
12 Complaints
If you have a comment, concern, or complaint about any Goods you have purchased from us, please contact us by email at support@mossim.co.uk.